2010 WI App 126
court of appeals of
Complete Title of Case:
†Petition for Review filed
Service Employees International
August 24, 2010
Submitted on Briefs:
Curley, P.J., Kessler and Brennan, JJ.
On behalf of the petitioner-appellant-cross-respondent,
the cause was submitted on the briefs of Matthew
R. Robbins and Yingtao Ho of Previant,
Goldberg, Uelmen, Gratz, Miller & Brueggeman, S.C. of
On behalf of the respondent-respondent-cross-appellant, the cause was submitted on the briefs of J.B. Van Hollen, attorney general, and Steven C. Kilpatrick, assistant attorney general. There was oral argument by Steven C. Kilpatrick.
2010 WI App 126
COURT OF APPEALS
DATED AND FILED
August 24, 2010
A. John Voelker
Acting Clerk of Court of Appeals
This opinion is subject to further editing. If published, the official version will appear in the bound volume of the Official Reports.
A party may file with the Supreme Court a petition to review an adverse decision by the Court of Appeals. See Wis. Stat. § 808.10 and Rule 809.62.
IN COURT OF APPEALS
Service Employees International
and CROSS-APPEAL from orders of the circuit court for
Before Curley, P.J., Kessler and Brennan, JJ.
¶1 KESSLER, J. Service Employees
¶2 We reverse WERC’s decision and the circuit court orders because we conclude that SEIU did not breach its duty of fair representation. Because we reverse WERC’s decision, including the imposition of sanctions, we do not consider the cross-appeal concerning the circuit court’s modification of the sanctions.
¶3 The dispositive issue on appeal was one of numerous issues addressed by WERC, all of which we briefly recount here for background purposes.
¶4 Bishop was employed at the Milwaukee School of Languages as a Handicapped Children’s Assistant from 1990 until March 2004, when she was terminated. MPS stated the following reasons for termination: “(1) Pushing a child[] [on February 13, 2004]; (2) Failing to comply with attendance procedures, and Absence Without Approved Leave on February 18, 19, 20, and 24, 2004; and (3) [Bishop’s] overall record and history of absences.”
¶5 Nearly two years later, on January 4, 2006, Bishop filed with WERC a prohibited practice complaint against both MPS (her employer) and SEIU (her union). The complaint alleged that MPS had violated its collective bargaining agreement when it terminated Bishop’s employment. The complaint also alleged that SEIU had breached its duty of fair representation in the course of grieving Bishop’s termination.
¶6 WERC bifurcated the claims against MPS and SEIU. Bishop’s claim against SEIU was heard first. On July 25, 2006, a WERC hearing examiner concluded that SEIU had not breached its duty of fair representation of Bishop. On January 2, 2007, WERC issued a decision reversing the hearing examiner, concluding that SEIU had breached its duty of fair representation, for reasons discussed in detail later in this opinion. WERC ordered SEIU to reimburse Bishop for the costs, including reasonable attorney fees, incurred in advancing her just-cause-discharge claim. SEIU was also ordered to notify all MPS employees of WERC’s order by posting notices in each workplace.
¶7 Further, WERC held that because it had determined that SEIU breached its duty of fair representation, WERC would exercise its jurisdiction to hear the merits of Bishop’s discharge grievance. WERC notified the parties that its orders concerning Bishop’s claim against SEIU were not yet final for purposes of seeking judicial review in the circuit court, as her claim against MPS had yet to be heard.
¶8 A hearing examiner heard Bishop’s case against MPS. The examiner weighed the credibility of numerous witnesses to the incident and found that “[w]hatever actually occurred” on the day Bishop allegedly pushed the student, “the preponderance of the evidence does not establish that [Bishop] engaged in the intentional and unprovoked assault that formed the basis of the discharge.” The examiner concluded that MPS did not have just cause to terminate Bishop and had therefore violated the collective bargaining agreement. See Wis. Stat. § 111.70(3)(a)5. (2007-08). MPS was ordered to reinstate Bishop and “make her whole,” which included paying her back pay.
¶9 Subsequently, MPS asked WERC to order that SEIU contribute to the payment of Bishop’s back pay. WERC denied the request.
¶10 With the proceedings before WERC now completed, SEIU filed the petition for review in the circuit court that is the subject of this appeal; MPS did not seek review of the WERC decisions. SEIU asked the circuit court to set aside WERC’s decision that it breached its duty of fair representation. In the alternative, SEIU asked the circuit court to modify WERC’s order so that it had to post notice of the decision only at Bishop’s school, not at every school where SEIU serves as the collective bargaining representative of MPS employees.
¶11 The circuit court affirmed WERC’s decision, but it did not address SEIU’s request to limit the notice required to a single school. Subsequently, the circuit court issued an order providing that SEIU was required to post the notice only at Bishop’s school.
¶12 SEIU appeals from the affirmance of WERC’s decision that it breached its duty of fair representation, while WERC cross-appeals the order limiting the notice that SEIU must provide.
¶13 The dispositive issue on appeal is whether we should overturn WERC’s conclusion that SEIU breached its duty of fair representation. We begin our analysis by considering the appropriate standard of review. Next, we review the applicable law concerning a union’s duty of fair representation. Third, we detail WERC’s findings and conclusions. Finally, we analyze those findings and conclusions, ultimately reversing WERC’s decision that SEIU breached its duty of fair representation.
I. Standard of review.
¶14 On appeal of an administrative agency decision, we review the decision
of the agency, not the decision of the circuit court. Bunker v. LIRC, 2002 WI App 216, ¶13,
¶15 “[D]epending on the circumstances, an agency’s interpretation
of a statute is entitled to one of the following three levels of
deference: great weight deference, due
weight deference or no deference.” County
of Dane v. LIRC, 2009 WI 9, ¶14, 315
“(1) the agency was charged by the legislature with the duty of administering the statute; (2) the interpretation of the statute is one of long-standing; (3) the agency employed its expertise or specialized knowledge in forming the interpretation; and (4) the agency’s interpretation will provide uniformity and consistency in the application of the statute.”
¶16 “Under due weight deference, we will uphold the agency’s
reasonable interpretation of a statute as long as another interpretation is not
¶17 Here, we are called upon to consider WERC’s legal conclusion
that SEIU breached its duty of fair representation, which is a judicially
created doctrine. See Lewis v. Local Union No. 100 of the Laborers’ Int’l
Union of N. Am., AFL-CIO, 750
F.2d 1368, 1375 (7th Cir. 1984); see also
v. WERC, 66
Given that [WERC] is the agency charged by the legislature with the duty of administering MERA and the statute at question, [WERC’s] interpretation of the duty of fair representation in the collective bargaining arena is of long-standing, the case at hand is factually intensive and intertwined with such interpretation, and the decision whether a union breaches its duty of fair representation is a question of fact, great weight deference is appropriate in reviewing [WERC’s] decision.
(Citation omitted.) In the alternative, WERC urges us to apply “due weight” deference.
¶18 WERC’s acknowledgement that the duty of fair representation is
only implicit in the statute is
acknowledgement that the duty of fair representation is a judicially created
doctrine. We reject the great weight
standard because the agency here is interpreting a purely judicial doctrine as
to which the agency cannot claim greater expertise than the courts. See Beecher
v. LIRC, 2004 WI 88, ¶26, 273
II. The duty of fair representation.
¶19 Pursuant to most collective bargaining agreements, the union
exercises authority over the grievance procedure, has the ability to settle a
grievance over an employee’s objection and decides whether to pursue
arbitration of a grievance. See Mahnke,
¶20 “[A] union does not breach its duty of fair representation, and
thereby open up a suit by the employee for breach of contract, merely because
it settled the grievance short of arbitration.”
¶21 At issue in this case is WERC’s conclusion that SEIU breached
its duty of fair representation through arbitrary conduct. Whether a union acted arbitrarily “requires
inquiry into the objective adequacy of union action.” Trnka v. Local Union No. 688, United Auto.,
Aerospace & Agric. Implement Workers of Am., 30 F.3d 60, 63 (7th
Cir. 1994). Our supreme court has
recognized that “acts of omission not intended to harm a member [of the union]
‘may be so egregious, so far short of minimum standards of fairness to the
employee and so unrelated to legitimate union interests as to be arbitrary.’” Coleman v. Outboard Marine Corp., 92
“[U]nintentional acts or omissions by union officials may be arbitrary if  they reflect reckless disregard for the rights of the individual employee[,] ...  they severely prejudice the injured employee... and  the policies underlying the duty of fair representation [ability to screen meritless grievances and allocate union resources] would not be served by shielding the union from liability in the circumstances of the particular case.”
¶22 In its appellate brief, WERC correctly described union conduct that is not a breach of the arbitrary prong of the duty of fair representation:
[I]t is well-established that a union does not breach its duty of fair representation simply by negligently processing a grievance, simply by failing to communicate with a grievant, simply by making unwise or improvident decisions about the merits of a grievance, or simply by settling a grievance against the wishes of the grievant.
WERC’s statement is consistent with Trnka, which held:
“[A] union only violates the arbitrary prong of the analysis when the union’s actions are so far outside a wide range of reasonableness that the actions rise to the level of irrational or arbitrary conduct. Under this extremely deferential standard, courts should not substitute their judgment for that of the union, even if, with the benefit of hindsight, it appears that [the] union could have made a better call.”
Id., 30 F.3d at 61 (citation omitted); see also Air Line Pilots Ass’n, Int’l v. O’Neill, 499 U.S. 65, 67 (1991) (“[A] union’s actions are arbitrary only if, in light of the factual and legal landscape at the time of the union’s actions, the union’s behavior is so far outside a ‘wide range of reasonableness’ as to be irrational.”) (citation omitted).
¶23 When considering a union’s decision not to arbitrate, WERC may not substitute its judgment on the merits of a grievance for that of the union, even if it appears that the union could have made a better decision. See Neal v. Newspaper Holdings, Inc., 349 F.3d 363, 370 (7th Cir. 2003). Similarly, “[c]ourts ‘should not substitute their judgment for that of the union, even if, with the benefit of hindsight, it appears that the union could have made a better call.’” Garcia v. Zenith Elecs. Corp., 58 F.3d 1171, 1176 (7th Cir. 1995) (citation omitted).
III. Review of the relevant decisions of the hearing examiner and WERC.
¶24 The hearing examiner and WERC made numerous findings of fact,
many of which were undisputed. The
following factual findings were either made by the hearing examiner and
affirmed by WERC, or made by WERC on its own.
MPS and SEIU were parties to a collective bargaining agreement, pursuant
to which an employee could grieve discipline using a four-step process. The first three steps involved meetings with
the employee’s next highest authority, a department head and the
superintendent, respectively (hereafter, Steps 1, 2 and 3). A decision made by the superintendent in Step
3 of the process was subject to arbitration before an impartial referee “upon
certification to him/her by the
¶25 The incident that gave rise to Bishop’s termination occurred on February 13, 2004. Specifically, Bishop interacted with a cognitively disabled student who was upset at Bishop. According to one witness, Bishop pushed the student away after the student approached her. Days later, Bishop contacted SEIU Representative Carol Vian to discuss the incident. Vian represented Bishop at a pre-disciplinary hearing at the end of February 2004. The school principal provided Vian with copies of the written statements of the witnesses. When the meeting concluded, the principal told Bishop to return to work and wait for a decision. Bishop was thereafter notified by letter that she was being discharged for pushing the student, failing to comply with attendance procedures and her overall history of absences.
¶26 SEIU Representative Carmen Dickinson notified Bishop that she
would grieve the termination and would meet with the Central Office. On March 18, 2004,
¶27 At the Step 2 grievance meeting, Dickinson and Bishop met with
two MPS representatives. Shortly after
the meeting started,
Evidence supports the allegations of misconduct and the level of discipline was appropriate. While Ms. Dickinson was unwilling to discuss the allegations, she provided a “Statement of Facts” as she saw them. However, many of the points Ms. Dickinson was attempting to make were inaccurate or irrelevant, and she chose to ignore certain other facts.
The age of the student and her history of behavioral problems do not excuse Ms. Bishop for pushing the student.
The decision also discussed
Bishop’s attendance. In response,
¶28 The grievance proceeded to Step 3. In July 2004, Dickinson and Bishop twice met
with Cleo Rucker of the MPS labor relations office. Prior to those meetings,
¶29 For months after the July 2004 meetings with Rucker, the
grievance remained in Step 3 because MPS had not issued a written decision on
the grievance. In November 2004,
¶30 Bishop rejected the offer. Bishop later testified that she did so because the offer “wasn’t acceptable” since she would not receive back pay. She also said that “probation would be a very shaky basis [on which] to go back [to work]” and that she wanted to see a list of openings so she could return to a different school.
¶31 In the first half of 2005, Bishop left telephone messages for
Dickinson and other SEIU officials. In
June 2005, SEIU representative Michael Thomas—who ultimately took over Bishop’s
¶32 In September 2005, Bishop wrote to the SEIU state president, with copies to Vian, Dickinson and Thomas. She expressed her frustration with the length of time the process was taking and asked for help “re-start[ing] a dialogue with MPS.” She subsequently sent a similar letter to the president of Wisconsin SEIU.
¶33 On October 6, 2005,
Absent credible evidence to the contrary, it is
reasonable to infer, and we do infer, that MPS sent that document to the
¶34 In October 2005, Dickinson and Thomas reviewed the January 2005
decision and discussed Bishop’s grievance.
¶35 In November 2005, Thomas called Bishop to set up a meeting with Rucker to discuss the latest MPS offer. The hearing examiner found:
At that time, [Bishop] repeatedly questioned why she had not had a response to her letter of September 1, 2005 and Thomas did not answer this question. [Bishop] told Thomas that she was considering filing a complaint with the WERC and that he might hear from the WERC.... [Bishop] cancelled one scheduled meeting because she had a conflict and the meeting was rescheduled to November 29, 2005. By letter dated November 14, 2005, Thomas advised [Bishop] of the following:
[“]Your grievance has been settled; Milwaukee Public Schools office of Labor Relations has offer[ed] you a Last Chance Agreement. Please make arrangements with Labor Relations to sign the Agreement, and return to work[.”]
Bishop met with Rucker and Thomas on November 29. They discussed the terms of the Last Chance Agreement, which included the following provisions: (1) Bishop would “voluntarily and regularly participate in approved anger management treatment”; (2) Bishop would be subject to summary discharge for any inappropriate conduct; and (3) Bishop’s absence from March 2004 until her return to work would be recorded as a disciplinary suspension and she would receive no back pay. Thomas, Rucker and Bishop reviewed current openings at other schools. They also discussed what Bishop would need to do to comply with the anger management treatment and documentation requirement, which MPS referred to as similar to an Employee Assistance Program. A few days after the meeting, Bishop contacted Thomas and told him that she could not accept the agreement.
¶36 WERC later found that Bishop decided not to accept the settlement
because she did not wish to accept what she perceived as an implication that she had engaged in wrongdoing and/or needed “anger management” counseling, because she was concerned about the privacy of her communications with her counselor, and because she believed she was entitled to some back pay for the one and one-half years that her grievance had been pending.
Thomas tried to get Bishop to reconsider so she could retain her job. He was unsuccessful. Before Bishop rejected the Last Chance offer, neither Thomas nor Dickinson specifically told Bishop that SEIU had decided not to arbitrate her grievance. SEIU did not seek arbitration. Thereafter, Bishop filed her complaint against SEIU and MPS.
¶37 The hearing examiner found that Bishop had failed to prove that SEIU acted in an arbitrary, discriminatory or bad faith fashion and concluded that SEIU therefore had not breached its duty of fair representation. WERC reversed, finding that SEIU’s “conduct in processing Ms. Bishop’s discharge grievance between November 2004 and November 2005, taken as a whole, did not adequately protect Ms. Bishop’s interests and resulted in a disposition that was arbitrary.” WERC concluded that this arbitrary handling of Bishop’s grievance constituted a breach of SEIU’s duty of fair representation.
¶38 WERC’s finding that SEIU’s conduct had been arbitrary centered on SEIU’s conduct between November 2004 and November 2005. Specifically, WERC stated that it was “not particularly troubled by [SEIU’s] initial efforts” with respect to the grievance, but concluded that the union’s efforts were inadequate beginning in November 2004. WERC explained:
¶39 WERC acknowledged that not one of the “specific defects” in SEIU’s handling of the grievance “in itself would necessarily exceed the wide deference a union appropriately has.” Nonetheless, WERC found—for the first time in its history—that those same defects, considered as a group, could constitute arbitrary conduct.
¶40 WERC identified the following deficiencies in SEIU’s handling
of the grievance. WERC faulted
[Dickinson] said nothing to Bishop to suggest that her
grievance lacked merit, that other witnesses would have more credibility than
she would, or that the Union might for any other reason choose not to arbitrate
if Bishop declined the settlement.
Indeed, after Ms. Bishop rejected the proposed settlement, she inquired
about the next step to arbitration and
¶41 WERC also faulted SEIU for “knowingly let[ting] Bishop’s discharge grievance languish for nearly a year with no action whatsoever, despite Bishop’s repeated attempts to move it forward.” WERC noted that SEIU failed to return Bishop’s calls in early 2005. It also found that SEIU must have received the Step 3 decision from MPS in January 2005, despite SEIU’s assertion that it had not received the decision until October 2005, and said that SEIU should have shared that decision with Bishop. WERC concluded that even if SEIU had not received the decision in January 2005, it should have sought MPS’s “long overdue response” prior to October 2005.
¶42 WERC also criticized SEIU’s decision-making process because its process “did not include a discussion about the facts or other merits of the case with Bishop herself, let alone any of the other witnesses.” Nonetheless, WERC also emphasized that its “conclusion in this case does not rest upon the wisdom or lack of wisdom in [SEIU’s] decision not to arbitrate.” WERC determined that between November 2004 and November 2005, SEIU “acted in an arbitrary manner in handling Ms. Bishop’s grievance.”
IV. Analysis of WERC’s decision.
¶43 We do not disturb WERC’s findings (including those adopting the hearing examiner’s findings) concerning what occurred in the grievance process, with one exception: we overturn WERC’s finding that SEIU received the Step 3 decision when it was issued in January 2005. We also reverse WERC’s ultimate finding that SEIU’s conduct was arbitrary. Therefore, we also reverse WERC’s conclusion that SEIU breached its duty of fair representation through arbitrary conduct.
¶44 With respect to the date SEIU received the Step 3 decision, WERC, in the discussion section of its decision, found as follows:
The record includes a Step 3 response from MPS dated
January 5, 2005. Absent credible evidence to the contrary, it is reasonable to infer,
and we do infer, that MPS sent that document to the
(Emphasis added.) WERC’s finding that SEIU received the decision
in January 2005 is contrary to
¶45 The only facts in the record are that both Bishop and Dickinson
received the Step 2 denial from MPS, but neither received the Step 3
denial. Consequently, WERC’s inference
that some unidentified person at SEIU received the Step 3 denial in January
2005 and did nothing, is not supported by any
evidence, much less by “credible and substantial evidence.” See
Bd. of Sch. Dirs., 313
¶46 Next, we agree with WERC that none of SEIU’s deficiencies between November 2004 and November 2005 (the time period upon which WERC explicitly based its decision), in and of themselves, constituted arbitrary conduct. At oral argument, WERC agreed that the following list adequately summarized the deficiencies on which it based its decision: (1) SEIU failed to respond to Bishop’s calls in early 2005; (2) SEIU should have pushed MPS for a decision and not given MPS oral extensions to delay the Step 3 decision so long; (3) SEIU should have explained to Bishop why it was not pursuing the grievance after she rejected, for the second time, MPS’s offer; and (4) Dickinson should have explained her “about face” in concluding that the witnesses against Bishop would have been believed over Bishop, after Dickinson said that the testimony from the unemployment compensation hearing would benefit Bishop’s case. In addition, WERC emphasized in its brief that SEIU’s failure to interview the witnesses was also a factor. None of these alleged deficiencies constitute arbitrary action.
¶47 Many of the deficiencies relate to communication. But poor communication in and of itself does
not constitute arbitrary conduct. See Tracy
v. Local 255 of the Int’l Union of Elec., Elec., Technical, Salaried &
Mach. Workers, AFL-CIO, 783 F. Supp. 1527, 1531 (D. Mass. 1992)
(“[F]ailure of the Union to provide information on the status of a grievance is not indicative of arbitrary behavior in
the processing of the grievance itself....
Lack of communication, without more, is insufficient to evidence
arbitrary or capricious processing of a claim.”); see also Air Line Pilots Ass’n, 499
¶48 Moreover, each of these alleged deficiencies fails to
constitute arbitrary conduct because Bishop has not shown how she was
prejudiced. See Coleman, 92
¶49 Furthermore, Bishop has never asserted that she would have
accepted MPS’s first or second offer (both of which excluded back pay, which
she made clear was a deal breaker) had she been better informed about SEIU’s
opinion of her case or Dickinson’s opinion that the witnesses against Bishop
may be viewed as credible. For that
reason, Bishop’s case is different from that of the claimant in Robesky,
a case that our supreme court quoted in Coleman, see id., 92
¶50 Robesky involved an employee who was discharged for poor
attendance caused by frequent migraine headaches—completely different conduct
than is present here. See id., 573 F.2d at 1084. Robesky’s union representative was in
¶51 The trial court, considering Robesky’s claim against the union,
found that because there was no bad faith on the part of the union, the union
had not breached its duty of fair representation.
¶52 Unlike Robesky, Bishop never claimed that had she known about
¶53 Finally, WERC in its decision opined that
¶54 Despite WERC’s finding that none of the alleged deficiencies in and of themselves constituted arbitrary conduct, WERC found that “[t]aken as a whole,” they constituted “a grievance procedure in default,” and, therefore, SEIU had engaged in arbitrary conduct. WERC reiterated this position at oral argument, stating:
[T]his is a decision that the grievance process in its
totality was deficient, and specifically finding that it was arbitrary. [WERC] accepts the fact that ... no specific
act of the
We are not convinced.
¶55 WERC has never before held that various substantially different actions, none of which are arbitrary individually, can nonetheless become arbitrary in the aggregate and thereby support a determination that the union breached its duty of fair representation. WERC’s decision does not explain the reason for its departure from existing policy. We conclude that WERC’s analysis is contrary to existing case law outlining the actions that constitute arbitrary conduct. Moreover, WERC’s analysis is problematic, because it makes it impossible for unions attempting to govern their conduct to know what conduct WERC will consider arbitrary. WERC’s decision tells unions that certain acts are not arbitrary, but if a union engages in enough such acts, the union then breaches its duty of fair representation. This is hardly clear guidance, and it is contrary to the principles underlying the judicially created duty of fair representation.
¶56 For these reasons, we reject WERC’s finding that SEIU’s conduct was arbitrary under the totality of the circumstances, as well as its corresponding conclusion that SEIU breached its duty of fair representation. We reverse both the circuit court’s orders and WERC’s decision.
By the Court.—Orders reversed.
 The record indicates that the student was twenty years old, but functions at a two-year-old level.
in this opinion, we provide details concerning SEIU’s handling of the
grievance. Additional details can be
found in the numerous WERC decisions available online at http://werc.wi.gov/decisions_pdf_archive_intro.htm. See
 WERC subsequently explained that the two claims were bifurcated because a finding that the union breached its duty of fair representation was a prerequisite to WERC asserting jurisdiction over Bishop’s related breach-of-contract claim against MPS.
 All references to the Wisconsin Statutes are to the 2007-08 version unless otherwise noted.
 Conversely, whether a union’s conduct was discriminatory or in bad faith “requires inquiry into the subjective motivation behind union action.” See Trnka v. Local Union No. 688, United Auto., Aerospace & Agric. Implement Workers of Am., 30 F.3d 60, 63 (7th Cir. 1994); see also Neal v. Newspaper Holdings, Inc., 349 F.3d 363, 369 (7th Cir. 2003) (explaining that “[w]hether or not a union’s actions are discriminatory or in bad faith calls for a subjective inquiry and requires proof that the union acted (or failed to act) due to an improper motive”).
 There were conflicting witness accounts of the incident. We do not attempt to summarize the conflicting accounts, as the issue before us is SEIU’s handling of the grievance, not resolution of the factual disputes concerning the pushing incident.
 Bishop’s attendance issues were not discussed in WERC’s decision or on appeal. According to the hearing examiner that heard Bishop’s claim against MPS, “the alleged attendance violations could not support a discharge for an employee with [Bishop’s] work record.” Thus, the allegation that Bishop pushed a student was the key issue in her grievance.
 From 2001 to sometime
in 2005, Carmen Dickinson was the primary SEIU representative for the MPS
bargaining unit to which Bishop belonged. By October 2005, Michael Thomas replaced
found that it was not necessary to determine the precise reasons why
 WERC’s decision states in several places that its finding of arbitrariness is the basis for its decision that SEIU breached its duty of fair representation. WERC did not specifically find bad faith or discriminatory action, and at oral argument WERC explicitly recognized that its decision was based on a finding of arbitrary conduct, rather than bad faith. This is significant, because discriminatory action, bad faith and arbitrary conduct form “three separate and distinct possible routes by which a union may be found to have breached its duty.” See Black v. Ryder/P.I.E. Nationwide, Inc., 15 F.3d 573, 584 (6th Cir. 1994). Nonetheless, WERC’s lengthy decision includes statements that SEIU: lacked a “good faith decision,” “crossed the line from negligence to intentional disregard” and engaged in action that “cannot be reconciled with [SEIU’s] duty to conduct itself with ‘complete good faith and honesty of purpose.’” (Quoting Humphrey v. Moore, 375 U.S. 335, 349 (1964).) We do not attempt to reconcile WERC’s use of these terms with its decision to rely on its finding that SEIU’s conduct was arbitrary, as opposed to bad faith, or to address every characterization of SEIU’s actions. We also do not address WERC’s position at oral argument that its references to a “lack of good faith” were not references to “bad faith.” Resolution of those issues is not required in this case. For reasons discussed in this decision, we reject WERC’s conclusion that various substantially different actions, in combination, constituted arbitrary conduct and, therefore, a breach of SEIU’s duty of fair representation.
Bishop essentially demanded unconditional reinstatement and back pay. Bishop made clear both in November 2004 and
November 2005 that she would not accept any agreement without back pay, or any
agreement containing reinstatement conditions she deemed unacceptable. MPS made clear to
 WERC cites neither court decisions nor its own opinions which hold that the duty of fair representation requires a union representative to interview witnesses to events underlying a grievance rather than relying on written statements, prepared by the witnesses, at or about the time of the events. Our research has located no such authority.